Carefully made, carefully sent.
Everything we engrave is one-of-a-kind. Here's how we get your piece to you safely — and what to do in the unlikely event something goes wrong.
UK Delivery
Most orders ship by insured tracked courier within 7–14 working days of approval of your proof. Express and pre-event delivery is available on request — please flag deadlines at the quote stage.
Packaging
Each piece is wrapped in acid-free tissue, placed in a presentation box (where applicable) and packed inside a corrugated outer with foam padding. We pack as if every piece is destined for a museum.
Breakage Policy
In the rare event a piece arrives damaged, photograph the parcel and the damaged item within 48 hours of delivery and email us. We'll re-engrave a replacement at no cost and arrange courier collection of the original where possible.
Studio Collection
Collection from our Cowes studio is welcome by appointment. We'll have your piece wrapped and ready, along with a brief care guide.
A note on returns.
Because each commission is engraved to your specification, personalised pieces cannot be returned for a change of mind. We work hard to prevent that with our hand-drawn proof step — nothing is cut until you approve the design in writing.
If we make an error against your approved proof, we will of course re-engrave the piece at no cost.
Shipping outside the UK.
We ship internationally on request via insured tracked courier. The receiver is responsible for any local duties or import taxes. Please get in touch for a tailored shipping quote.